Privacy policy
1. Data controller
The controller of personal data is ZOLICAR TRACTARI SRL, Tax ID: RO27327501, Trade Register: J2010001380122, registered office: 35 Constanța Street, Cluj-Napoca, Cluj County, 400158, Romania. Contact: Victor@zolicar.ro or +40 748 113 399.
2. Information we process
This website does not offer user accounts or registration forms and does not include its own behavioral analytics or advertising tools. To operate and secure the website, the hosting provider may process IP addresses, access dates and times, and technical information about requests made to the website.
If you contact us by phone, email or WhatsApp, we process information you voluntarily provide, such as your telephone number, name (if provided), assistance location, vehicle type and condition, and other details required to arrange the service. We do not maintain a separate customer database for assistance requests.
3. GPS location
If you use the “Get GPS location” feature, your browser asks for permission to access your device's location. Coordinates are used in your browser to prepare a message and are not automatically sent to this website's server. Your location is shared with us only if you choose to send the message through WhatsApp. You may decline location access and provide the assistance location in another way.
4. Purposes and legal bases for processing
Information received in connection with an assistance request is used to respond, assess the situation, arrange and provide the requested assistance, including pre-contractual steps and performance of the service (GDPR Article 6(1)(b)). Information required to issue and retain accounting documents is processed to comply with legal obligations (GDPR Article 6(1)(c)). Technical information required to protect and operate the website may be processed on the basis of legitimate interests in service security (GDPR Article 6(1)(f)).
5. Data recipients and retention
Technical information generated when accessing this website may be processed by Cloudflare, our web hosting and infrastructure provider, in accordance with the terms and policies applicable to its services. If you choose to communicate via WhatsApp, messages are also processed through WhatsApp/Meta services; if you email us, email service providers are also involved.
Information provided for an assistance request is used for as long as needed to arrange and carry out the service and, after completion, only to the extent necessary to resolve follow-up questions, complaints or legal obligations. Telephone numbers, messages and call histories may remain on devices and in applications used for communication; they are deleted when no longer necessary for these purposes, taking into account any applicable legal obligations.
Accounting documents relating to completed services are retained for the periods required by applicable law. Technical logs managed by the hosting provider are subject to the retention periods applicable to the relevant services, according to operational and security needs.
6. Your rights
Under the conditions set out in the GDPR, you have rights of access, rectification, erasure, restriction of processing, objection and, where applicable, data portability. To exercise your rights, contact us at Victor@zolicar.ro. You also have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) via www.dataprotection.ro.
7. Cookies and external services
The current version of this website does not integrate advertising tools, behavioral analytics or fonts loaded from third-party services. Images and stylesheets are hosted with the website. The infrastructure provider may use technical mechanisms needed to operate and secure the service. WhatsApp links and other external services are accessed at your initiative; their use is also subject to the respective providers' policies.
8. Updates
Last updated: 13 November 2026. This policy may be revised if the website's functionality, contact methods or personal data processing activities change. The updated version will be available on this page.